Between 4:00 PM on August 13 and 10:20 AM on August 17, newly registered members experienced issues logging into the Toranoana Mail Order service. The problem has now been resolved. Please try logging in again. Thank you for your patience.

 

That’s a standard disclaimer often seen with translated documents. It means that the original Japanese text is the definitive version.
In short: if there’s a difference between the Japanese and the translated version, the Japanese version is the one you should follow.

Dear Customers,

Thank you for your continued use of AOCS.

We are currently experiencing a problem where customers who have recently registered with AOCS are unable to log in to the Toranoana Online Shop.

Affected Customers:
Customers who newly registered with AOCS on or after 4:00 PM JST on August 13, 2025.

We apologize for the great inconvenience and kindly ask for your patience until the issue is resolved.

AOCS Support Team